On Fire Merchant Services operates the site ( to provide services including POS set-up and support, Merchant Services, and Marketing Services.

On Fire Merchant Services is committed to protecting users’ privacy and addressing potential privacy concerns. The following information has been posted to help you, the consumer, understand what private information we collect and how your information is used.

Types of private information collected.

To best serve your needs, we collect the following types of information when you visit (website).

Personal information

We collect the following personal information from our users:

(enter personal information here. Examples:

  • Name
  • Mailing address
  • Phone number
  • Email address
  • Birthdate
  • Sex
  • Age
  • Payment/Billing Information
  • Billing address)

You can always choose to provide less information. However, omitting some of this personal information may limit your ability to access all of the benefits of our website and services. For example, we will not be able to process transactions without payment information and a billing address, or ship goods without your name and mailing address.

Automatically collected information.

We automatically collect data on how our users visit (, such as your IP address, location, browser, browser language, operating system, device identifiers, and cookies.

Our website currently uses cookies to enhance its functionality. You may disable cookies in your web browser, but this may limit your ability to access (

Social media information

If you’ve linked your On Fire Merchant Services account with a social media account, we also collect information social media networks give us. Depending on the social media network, this can include your username, name, email address, friends list, and more. In addition, we collect demographic data when users interact with On Fire Merchant Services social media accounts.

Policy on collecting sensitive personal information.

On Fire Merchant Services does not gather any of your sensitive personal information, such as your race, ethnicity, religion, health metrics, political associations, or details on your criminal background.  However, since On Fire Merchant Services is a Financial institution, the company does gather sensitive personal information such as Social Security, Federal Tax ID numbers, Routing and Account Numbers, but all information is collected with Hipaa Certification and PCI compliant measures through   Personal information shared willl not be shared with any other third parties, besides related financial institutions that are providing you with services.  

How the information collected is used

We only use your personal information to help you utilize everything On Fire Merchant Services has to offer.

This includes:

  • Creating and maintaining an account with us
  • Completing your transactions
  • Shipping your purchases
  • Fulfilling customer service requests
  • Communicating our sales and promotions
  • Contacting you regarding updates to our company policies
  • Making all of On Fire Merchant Service’s services available to you in a convenient manner
  • Providing advertisements that are relevant to you as you visit
  • Evaluating analytics to see how our customers engage with
  • Keeping all data private and confidential.

Length of time personal information is stored.

We may store your personal information for an extended period of time, depending on how we need to use the information. For example, we’ll keep your email address and name on file as long as you have an account with us. In addition, we may need to keep your billing information on file for an extended period of time to maintain our internal transaction records.

Who the information is shared with.

“The SMS consent will not be shared with any other partner or affiliate, or any other company for marketing purposes.”

We may share your information with third parties, but only those affiliates that On Fire Merchant Services has fully vetted and created a partnership with. For more information about our affiliates, please visit this link.

The only reason we will ever share your information with affiliates is for the following purposes: (Enter purposes here. Examples include:

  • Processing transactions
  • Fulfilling and delivering orders
  • Measuring marketing and advertising performance
  • Providing excellent customer service
  • Issuing email and text message communications
  • Enter other relevant purposes here)

Information Security

We do our best to keep your private information secure and safe. Most of your personal information is encrypted and is therefore protected from being accessed by outside users. However, data leaks and malicious attacks do happen. Please understand that while we do our best to protect your data, providing your personal information is at your own risk.

Ability to decline to provide personal information.

You can, of course, decline to disclosure your personal information to us. However, the failure to provide us with pertinent information may limit your ability to fully benefit from On Fire Merchant Services and all of its offerings. Remember, we only ask for personal information that can help us fully provide our services to our customers.

Additional questions

If you have questions regarding this privacy policy, feel free to contact us at [email protected]. A On Fire Merchant Services representative will respond to your privacy policy questions as soon as possible.

Policy update

This privacy policy was last updated on 02/20/2024. If we adjust the privacy policy, we will email all account holders of this change and post the most recent update date here. Once posted, the new privacy policy shall be effective immediately

Anh Le
On Fire Merchant Services


Need Help? You can have a live representative help you over the phone!

We Have Offices in

California, Orange – City Tower
333 City Boulevard West, 3rd & 17th Floor, Orange, 92868

2435 North Central Expressway, 12th Floor
Richardson, Texas, 75080

4600 South Syracuse, 9th Floor
Denver, Colorado, 80237

700 N St Mary’s Street, Suite 1400
San Antonio, Texas, 78205

260 Peachtree Street NW, Suite 2200
Atlanta, Georgia, 30303

1170 Peachtree Street, Suite 1200
Atlanta, Georgia, 30309

618 E. South Street, Suite 500
Orlando, Florida, 32801

777 South Flagler Drive, Suite 800 – West Tower
West Palm Beach, Florida, 33401

4830 West Kennedy Blvd, Suite 600
Tampa, Florida, 33609